Terms of sale | PRIME CUT

These Terms of Sale govern purchases made through the online shop at primecut.hr. By placing an order you confirm that you have read and accept them.

1. Seller

[NAZIV TVRTKE d.o.o.], Trnovčica 71, 10040 Zagreb, OIB: [OIB]. Shop: Trnovčica 71, Zagreb. Phone: 095 / 3817-077, email: info@primecut.hr. Registered with [COMMERCIAL COURT], MBS: [MBS]. VAT ID: HR[OIB].

2. Products and prices

All prices are in euros (EUR) and include VAT. Meat prices are shown per kilogram and approximately per piece of the selected weight. Because meat is hand cut, the actual weight may vary by up to ±10%; you are charged the actual weight, which we confirm before delivery. Product photos are illustrative.

3. Orders and conclusion of contract

An order is received when you submit the checkout form, and you receive an automatic acknowledgement by email. The contract is concluded when the seller confirms the final weight, amount and delivery time (by email, SMS or phone). The seller may decline an order if goods are unavailable and will inform you immediately.

4. Payment

card payment via a secure payment link sent after order confirmation;
PayPal – a payment request to your email;
bank transfer (IBAN) using the details shown after ordering;
cash or card on delivery / pickup.

We never receive or store card details – payment takes place solely on the page of an authorised payment provider.

5. Delivery

Delivery in Zagreb is made by refrigerated vehicle in your chosen time slot. Delivery costs €5 and is free for orders over €80. Delivery outside Zagreb is by courier in insulated packaging for €12. The minimum order is €25. You must be available to receive the goods at the agreed time; as the goods are perishable, a repeated delivery may be charged.

6. Right of withdrawal

Under Article 79 of the Croatian Consumer Protection Act, consumers have no right of withdrawal from distance contracts for goods liable to deteriorate or expire rapidly. All fresh meat and meat products fall into this category. The 14-day right of withdrawal applies to non-perishable products (e.g. unopened seasonings, gift cards).

7. Complaints

Please inspect the goods on receipt. Report any defects (damaged packaging, broken cold chain, inadequate quality) immediately and no later than 24 hours after receipt to info@primecut.hr or 095 / 3817-077, ideally with a photo. We reply to written complaints within 15 days. For justified complaints we replace the goods or refund the amount paid.

8. Out-of-court dispute resolution

Consumers may contact the competent body for out-of-court consumer dispute resolution. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr.

9. Personal data

We process personal data in accordance with our Privacy Policy.

10. Final provisions

These Terms are governed by Croatian law. The competent court in Zagreb has jurisdiction. The seller may amend these Terms; the Terms valid at the time of the order apply.

Version 1.0, effective from [PUBLICATION DATE].